Yes, for new quotes or bookings you can contact our call centre on 0870 033 2268 (opening hours: 8am - 8pm Mon-Fri, 9am - 6pm Sat, 10am - 4pm Sun) and for amendments on your existing policy or renewals, you can call our administration team on 0870 366 7001 (opening hours: 9am - 5:30pm Mon-Fri).
2. Are there any exclusions or conditions that we should know about?
It’s always a sensible idea to read the policy carefully to make sure it suits your requirements. The policy wording is available on the web site. As with all insurance policies there are conditions: for example there are excesses under most sections of the policy, and you are signing, electronically, to confirm that you abide by the conditions. It is a serious offence to misrepresent material facts under an insurance contract (i.e. you confirm, in signing, that there are no pre-existing medical reasons increasing the risk of treatment being required away from home).
3. I didn't have time to arrange my Premier Travel insurance policy before I left for the trip. Can I arrange cover now, even though I am abroad?
No. Cover is not available once you have left the UK.
4. Do I need to take my Premier Travel insurance policy with me when I holiday?
Yes. This documentation provides you with information and emergency telephone numbers you may need whilst on holiday. It will also provide details of any supporting documentation that may be required in the event of a claim (i.e. loss reports, receipts etc.)
5. How will I receive my policy documents if I book my Premier Travel insurance online?
A printable version of your policy will become available once the on-line booking process is complete. You will also receive an e-mailed copy to the e-mail address entered into the application, which will include your insurance certificate and important policy notes. A copy of the full Policy Wording will be posted to you, but is also available on our website.
6. How do I view the e-mailed version of my Premier Travel insurance policy?
You will need a current version (4 or above) of Adobe Acrobat Reader which is readily available for download.
7. What can I do to make sure that nobody has access to the financial information I input on this site?
All the information you provide is encrypted, meaning it is secure against possible abuse or interception.
8. I have a medical condition. Will this be covered under my policy?
Please call our sales team on 0870 033 2268 and discuss any medical conditions are how they may affect your travel insurance.
9. I'm going skiing. Does this policy cover Winter Sports?
Yes, but only if you select the winter sports option. Otherwise skiing is not covered with your Premier travel insurance.
10. I intend to take part in several sports during my trip, but only have the option of adding one on-line. What do I do?
The activities packs are designed to cover a range of activities. If all your sports do not fall within a specific pack you will need to call or e-mail us with your requirements so that your policy can be suitably set up for you by our customer services team.
11. I have more than 2 adults travelling in my party, but I am unable to enter all the details on the same quote. What can I do?
You cannot include more than 2 adults on the same policy. If your party includes more than 2 adults, they will need to purchase extra travel insurance policies.
12. I have more than 2 adults travelling in my party, but I am unable to enter all the details on the same quote. What can I do?
You cannot include more than 2 adults on the same travel policy. If your party includes more than 2 adults, they will need to purchase extra plans.
13. My daughter will be two years old when we holiday, but the quote will not accept her date of birth.
It is the age at the time of booking the policy that is required and not the age at the time of holiday.
14. My eldest son will turn 18 while we are away. Will that make a difference to the insurance premium?
No. You will not be charged any additional premium until you renew your policy. And he will also be covered until the policy expires.
15. If I buy a family policy are we covered when travelling alone?
Yes, providing that all family members are named on the policy.
16. How do I make a claim on my Premier Travel insurance policy?
You can contact the claims department by telephone. The relevant telephone numbers are displayed on the back of your insurance schedule.
17. What if I want to cancel my Premier Travel insurance policy?
A refund of premium can be permitted if your policy is cancelled before the start date shown on the plan or within the 14-day approval period (whichever is sooner). Just telephone us or e-mail your request to our customer services department.
18. I am not living in the UK. Will Premier Travel Insurance cover me?
Unfortunately, Premier Travel Insurance is unable to offer cover if you are not a resident of the United Kingdom.